communications policies

Electronic Communications Policy

In keeping with our commitment to communicate professionally, efficiently, and on schedule with our clients, we have established the following electronic communication standards, in addition to the standard telephonic communication standards:

• We supply our e-mail address that can be used to communicate with client.
• Acknowledgments, daily reports, and final reports are submitted, via e-mail or hard copy mail, as specified by client.




Acknowledgement of Case Assignments

When work is assigned to Professional Litigation & Polygraph Services, LLC, we will acknowledge acceptance of the work, terms, and price within 24 hours of receipt of assignment.




Case Updates on Investigations

Investigation updates will be available following the reporting day. Case progress from the field can be reported daily, depending upon the client's needs.




Adherence to Case Time Schedule

• Proper case planning and communication with the client will ensure we understand the client's expected case timeline.
• If we are not able to meet the specific timelines for an individual case, we will communicate with the client and attempt to work out an alternative or an exception.